Reporter Gainey recognized Aetna as Health Plan of the Year for the first time ever at its annual conference in Orlando, Florida.
Press Ganey, a leading provider of experience measurement, data analytics, and AI-powered insights for health systems and plans, presented the award to Aetna President Steve Nelson.
“Winning this award, especially in our first year, reflects the sustained performance and collaborative culture at Aetna’s core. We have succeeded by relentlessly focusing on our members and their experiences throughout their health care journey and building strong, trusted relationships with our partners,” Nelson said. “I am extremely proud of the dedication and advocacy of all of my colleagues at Aetna and people across CVS Health.
Without them this award would not have been possible. ”
This recognition confirms Aetna’s multi-year focus on disciplined improvement and translating experiential insights into Medicare star ratings, employer satisfaction at the Aetna CVS Human Experience (HX26) Conference, and measurable benefits across the provider experience.
“Health care plans play a critical role in shaping how people access and experience care, often long before patients enter the clinical setting,” said Patrick T. Ryan, Chairman and CEO of Press Gainey. “Aetna used real-world insights to remove barriers, improve coordination, and treat the member experience as an operational guide to how the system works.
Increase accountability for providers. ”
A key example of Aetna’s commitment to building strong partnerships with healthcare
HX Exchange is an innovative collaboration developed with Press Ganey that bridges patient experience data from provider systems with member experience metrics such as Medicare CAHPS scores. This approach drives early gains across key experience metrics through shared insights and coordinated improvement echoes in specific markets, strengthening models of shared responsibility for access, care coordination, and quality.
Press Ganey’s Human Experience Conference brings together healthcare leaders to explore industry insights, connections, and strategies to improve industry performance. The centerpiece of the conference is the Human Experience Awards program, which recognizes organizations that excel in patient and consumer experience, employee and physician engagement, and clinical quality and safety.
About Aetna About Aetna About Aetna
A company called Aetna serves an estimated 37 million people. wAbout Aetna About Aetna About Aetna Aetna, a company, provides an estimated 37 million people with information and resources to make better-informed decisions about their health care.
Aetna offers a wide range of traditional, voluntary and consumer health insurance products and related services, including medical, pharmacy, dental and behavioral health plans, medical management functions, Medicaid health management services, workers’ compensation management services and health information technology products and services.
Aetna’s customers include employer organizations, individuals, college students, part-time workers, hourly workers, health plans, health care professionals, government agencies, government-sponsored programs, labor organizations, and expatriates.
About CVS Health About CVS Health About CVS Health
CVS Health Aetna.com is a leading health solutions company building a world of health for every consumer, everywhere. As of September 30, 2025, we had approximately 9,000 retail pharmacy locations, more than 1,000 walk-in and primary care clinics, and a leading pharmacy benefits manager with approximately 87 million plan members.
We also serve an estimated 37 million people through traditional voluntary and consumer health insurance products and related services, including our highly rated Medicare Advantage products and our leading stand-alone Medicare Part D prescription drug plan.
The company’s integrated model uses personalized, technology-driven services to simply connect people with improved health outcomes, increasing access to quality care, delivering better outcomes and lowering overall costs.
Press Ganey is a leading global provider of experience technology, data analytics, and AI-powered insights that help companies better understand and serve their customers, employees, and stakeholders. Press Ganey is powering its Human Experience (HX) platform, a comprehensive experience and research technology platform that integrates customer experience (CX), employee experience (EX), patient experience (PX), and market research.
We serve more than 43,000 clients worldwide across healthcare, financial services, hospitality, market research, professional services, retail, technology and other end markets.
Press Ganey is recognized by Gartner® as a Leader in the Magic Quadrant™ for Voice of the Customer (VoC) Platforms.
