Dear Travel Trouble Shooter: Husband and I checked in at Rental Home in Branson, Missouri. It was a perfect nightmare! The whole place smelled like the dog smell. The unit had a dog poo, and there was a grass pee pad that smelled dog urine.
The whole unit had a dog’s peeed dirt, and the carpet seemed to have been cleaned for years. The bathtub had dust and bugs. There was also a pee (still wet!) On the sofa.
When I booked a unit, I never said it was easy for dogs. We left the stuffing and left to find another place in the area to stay.
For the past three days, I have traveled between Booking.com and Vacasa, which I borrowed, but they have refused to return our stay. The local manager of the Vacasa rental unit has argued that there is no problem with real estate because he sent someone to clean the confusion, but I do not agree. Before departure for proof, I took a picture and video of that place.
Help from these scammers to regain money!
-Mary Brewer, Weldon Spring, Missouri
Answer: You don’t have to stay in the rental unit you explained. The house reserved at Booking.com, which was managed by VACASA (rental management platform), should have been beautiful at check -in.
Usually, if the unit is not cleaned (this occasionally occurs), the rental management company sends someone and corrects the situation. However, I think that the rental unit may not be digged. This example includes black, fire dangers, gardens, or the strong odor of animal urine.
Yes, Vacasa may have been able to clean the carpet and bathtub, but with dog allergies, it was not enough. As you know, neither Vacasa nor Booking.com indicated that the rental home is pet -friendly. This means “do not rent” for those who have animal allergies.
Eventually, Booking.com is in charge of the quality of the unit. The company listed the house to the site, but your accommodation was not as explained. You can see from your paper trail that Vacasa and Booking.com tried to solve this, but neither stepped up to refund you.
Booking.com’s executives may have a short and polite appeal, and the rental photos and videos may have modified this problem for you. I publish the name, number, and e -mail address of Booking.com Customer Service Manager on my consumer advocacy site Elliott.org.
I contacted Booking.com on behalf of you. The Booking.com representative pointed out that the reserved property review score has 5.7 reviews of 10 out of 10. Branson’s vacation rental.
“Nevertheless, after investigating this case, Booking.com can fully understand that the cleanliness of staying does not satisfy customer expectations,” said the representative. “We contacted real estate on behalf of guests and issued a full refund.”
Christopher Elliott is the founder of Elliott Advocacy, a non -profit organization that supports consumers solving problems. Email him to Christ@elliott.org, or contact him in eliottadvocacy.org/help/. (C) to help him help.
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Initially issued: February 2, 2025 Eastern standard time at 9:00 am
