Dee-Ann Durbin
The US Federal Trade Commission filed a lawsuit against Uber on Monday, claiming it made it difficult for consumers to register with the Uber One subscription program without consent and cancel the service.
Uber One members pay $9.99 per month or $96 per year for a variety of services, including Uber Eats Food Deliveries and Cash Back, which have no fees when taking Uber Rides.
In the lawsuit, the FTC complained that several customers either signed up for Uber One without permission or that they had charged the service before the free trial period ended. In at least one case, the person was charged $9.99 a month despite not having an Uber account, the lawsuit said.
The FTC said Uber made it very difficult for subscribers to cancel Uber One. The agency said Uber is requiring customers to perform at least 12 different actions on at least seven screens to cancel the service. The cancellation will become even more difficult for consumers within 48 hours of the billing date, saying the FTC is requesting them to navigate 23 screens and still contact customer service.
“Americans are tired of signing up for unnecessary subscriptions that they think are impossible to cancel,” said Andrew N. Ferguson, FTC chairman who has been leading the FTC since January after President Donald Trump served as chairman.
In a statement, Uber said he was disappointed that the FTC chose to proceed with the lawsuit. Uber said its sign-up and cancellation process is clear, simple and legal.
“Uber will not sign up or charge consumers without their consent, cancellations can be made in-app at any time, allowing most people to take 20 seconds or less,” Uber says.
Uber said at one point that if you wish to cancel within 48 hours of the billing period, you should contact your customer with a service representative, but that’s not the case.
Original issue: April 21, 2025, 5:09 PM EDT
