If you recently received a text from an unknown number warning you about an unpaid SunPass toll, officials want you to know it’s probably a scam.
“Smishing” or SMS Phishing is when scammers attempt to obtain your personal information through text messages. According to the Federal Trade Commission, this text may include an amount and a link about how much you owe.
Clicking the link will take you to a page to enter your bank account or credit card information.
“Sunpass would like to remind customers to be wary of text messages and other communications requesting immediate payment of outstanding toll balances,” the Florida state that operates the electronic toll collection system said in a statement. the Department of Transportation wrote in an advisory on its website. “These messages often pressure customers to make prompt payments to avoid deferred fees and include links to fake websites to collect personal information.”
If you receive one of the messages, the transportation department says not to click on the link. Instead, check your balance by logging into your account at sunpass.com. SunPass will only contact customers via text at customerservice@sunpass.com, noreply@sunpass.com, or 786727.
To recognize Smishing Scams, look for the following:
unknown or hidden numbers. Scammers sometimes hide their identities, but they can also spread local numbers to appear authentic.False claims regarding payment information issues.Fake invoices with instructions to contact them.Requests for personal information such as name, address, social security number, and credit card details.An alarming message that creates a sense of panic.
“A common thread in these scams is that they often demand immediate payment,” the transport department advisory said. “By forcing you to act quickly, you are less likely to question your request. Don’t rush.”
If you receive a suspicious smishing message, here’s what to do.
Don’t click on links or call numbers you don’t recognize.Don’t respond to messages even if you ask them to “stop texting” you.Report the message to the Internet Crime Complaint Center at IC3.gov. You can also use your phone’s “Report Junk” feature or forward the message to 7726 (spam). Remove all suspicious text. Update your phone’s operating system and security apps.
To help reduce fraudulent messages and calls, the Federal Trade Commission recommends using filters or call blocking apps. Many email providers have spam filters on by default, but if an unwanted message ends up in your inbox, mark it as spam or junk.
You can also unsubscribe from unnecessary emails. Doing this reduces the risk of clicking on links that can lead to phishing attacks, according to the FTC.
