Automobile problems remain the number one complaint of American consumers.
In 2025, the Federal Trade Commission (FTC) reported more than 350,000 complaints.
A recent survey of a major dealer group found that as many as 80% of customers were charged for “required” add-ons they didn’t want, and felt they had signed a wasted deal, even after signing the paperwork.
“Legally, if you signed all the paperwork, completed the purchase, and drove your new car home, there’s not much you can do legally in most jurisdictions. From a legal perspective, you own the car. But that doesn’t mean there aren’t practical steps you can take to fix the problem,” said Ray Shefska, an auto retail analyst and consumer advocate.
Szewska reminds consumers that there are ways to escalate a dispute over a car sale if you feel you have been deceived by a dealer.
1. First, instead of calling a salesperson, call someone higher up, preferably the general manager (GM). When you get in touch with your manager, the first thing you should do is ask them to do the right thing.
2. Then, if the issue still persists, escalate the issue to the dealership owner, such as the managing partner, area vice president, or dealership owner, says Shefska.
3. Legal and regulatory options
What should I do if “talking” doesn’t work? If you’ve been scammed, overcharged, or taken advantage of by a car dealer, do you still have options? The answer is yes.
Szewska recommends consumers contact the Better Business Bureau, your state’s consumer protection office, and even the attorney general’s office.
You may be able to get a faster response from the Better Business Bureau. Consumer Protection Bureaus and the Attorney General’s Office typically want to see a pattern of fraudulent activity by a retailer before taking action.
4. Use social media
If all else fails, use social media.
Szewska points out that there are many sites where you can post reviews of dealers and share your experiences.
“If this is done, car buyers are more likely to elicit a positive response from the dealership’s management. Dealers want to protect their online reputation, which usually means they will want to atone for their wrongdoing in order to get a more positive review from the dealer,” Szewska said.
